All rooms are individually furnished with rich fabrics, are non-smoking
and have en suite facilities, radio/alarm, flat-screen TV with Freeviw,
DVD/MP3/CD Player, FREE Wireless Internet Access, Hairdryer,
Tea/Coffee making facilities, complimentary toiletries,
plump duvets/quilts and Egyption cotton bedlinen.
Ironing facilities are avilable on request.
(Please note guests are not permited to use irons/travel irons in the bedrooms)

Brochure Leaflet

***** Shrewsbury *****

"Shrewsbury" with Laura Ashley Wilton wallpaper in Duck Egg/Gold,
has a 5’ wide solid pine, queen size bed with matching furniture.
It has a spacious en suite bathroom with the addition
of a shower above the bath.
There is ample room to accommodate
a sofa-bed for a child.

From: £40 to £45 per person per night based on 2 sharing
(From £10 - £15 per night single room supplement)
(Extra sofa-bed for child £10 per night)

***** Hodnet *****

"Hodnet" is furnished
in contemporary Black, Charcoal & Cream accented with red
with a very spacious 6' wide King Size bed
and a shower, washbasin & WC en suite.
There is ample room to accommodate
an additional bed for a child.

From: £40 to £45 per person per night based on 2 sharing
(From £10 - £15 per night single room supplement)
(Extra sofa-bed for child £10 per night)

***** Ironbridge *****

"Ironbridge"
has a 4'6" wide double bed with a Gothic iron headboard in a navy, burgundy & gold colour scheme and a
shower, washbasin & WC
en suite

From: £30 to £45 per person per night
based on 2 sharing
(From £10 - £15 per night single room supplement)

***** Whitchurch *****

"Whitchurch" with it's character oak beams,
offers twin 3' wide beds with gold & blue furnishings
and a shower, washbasin & WC en suite

From: £30 to £45 per person per night based on 2 sharing
(From £10 - £15 per night single room supplement)

***** Hawkstone *****

“Hawkstone” offers a 5’6” wide bed and a shower en suite
with Cath Kidston designed fabrics.
A spacious room with character slopping ceiling &
white-painted pine panelling, it offers an en suite shower,
washbasin & WC
Please note, there are 2 steps down from the bedroom to the WC

From: £40 to £45 per person per night based on 2 sharing
(From £10 - £15 per night single room supplement)

***** Wollerton *****

"Wollerton" is on the second floor and is furnished
in contemporary Pale Blue, Chocolate Brown and Cream.
It has a spacious 5' wide Queen Size bed with a Gothic iron headboard
and offers an ensuite shower, washbasin & WC.

From: £40 to £45 per person per night based on 2 sharing
(From £15 per night single room supplement)

***** Wem *****

"Wem" Bunk bed room ~ available for children aged 8 to 15 years old
Children must aged 12 years or over to sleep on top bunk !
This "extra" room has 3' wide bunk beds and a washbasin.

It is only available as an addition to one of the other en suite letting rooms
as the occupant children must share the toilet and shower/bath with their parents.
From: £10.00 - £15.00 per child per night
Please note that this is NOT directly connected to any other letting room, as access is from the main first floor landing

Rooms will be available after 2.00pm on the day of arrival
and should be vacated by 10.00am on the day of departure,
unless prior arrangements have been made.

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GENERAL BOOKING TERMS & CONDITIONS
We require Credit Card details to secure your reservation
although actual payment may be made on departure

by CASH,

DEBIT CARD

CREDIT CARD
A 2% charge will be added to all
VISA/MASTERCARD/JCB Credit Card transactions
We do not accept American Express or Diners

CANCELLATION TERMS & CONDITIONS

Credit Card details are required to guarantee a reservation
....you may choose how you wish to pay for your accommodation on DEPARTURE
~ Cash, Debit or Credit Card *
~ Sorry, we no longer accept cheques
* NB. Credit Card payment will incurr a 2% additional charge,
but no additional charge is made for Debit Card payment

All Cancellations received after Debit/Credit Card details have been given to
guarantee a reservation (in person or by telephone/mail/fax/ letter), will incur a
£10 per room per night Cancellation Administration Fee.
This will be will be debited to the Debit/Credit Card upon notification of cancellation.

In addition, cancellations made within 14 days of the booked arrival date will be charged in full.

Early departure from the room (without 14 days notice) will be charged will be charged in full.

We recommend that you advise us of cancellations as soon as possibly,
so that we can attempt to resell your room.
If we are able to resell the accommodation as originally booked by yourself,
we will then credit you accordingly (less the £10 per room per night Cancellation Fee).

Please confirm all telephone cancellations by email, fax or letter to
ensure that we have received your notification.

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Copy of Welcome Letter provided in each bedroom:-

Welcome
to Ternhill Farm House and North Shropshire

We have produced this letter to answer some of those inevitable questions, but please feel free to ask should you require assistance in any other area ~ if you can’t locate us, please ring the door bell……it’s a large house & we can’t always hear you voice!

TEA & COFFEE MAKING FACILITIES
Tea & coffee making facilities are available in all our bedrooms, including fresh milk in a vacuum flask. A wider selection of teas are available on the first floor landing. Please let us know if you need a top-up.

TELEVISION, DVD PLAYER & RADIO ALARM
Each room has its own radio alarm, situated on the bedside table, and television with teletext, plus DVD player.
When you first switch the television on it will start in Stand By mode. You may then operate from either the remote control or the buttons on the front of the TV. However, each TV is fitted with a security password, so that if it is unplugged for a certain period of time it will not operate without first entering that password. Please ensure that the remote controls are left on top of the TV when not in use.

HAIRDRIER
You will find a small hairdryer in the top drawer of the dressing-table in each room and a plug socket within easy reach (NB. In Hodnet the plug socket is located under the dressing table work surface)

ELECTRIC RAZOR POINTS
In Shrewsbury and Hodnet there is an electric razor point on the end of the light above the mirror in the bathroom.
In Whitchurch, Ironbridge, Hawkstone & Wollerton there is an electric razor adaptor in the plug socket.

OTHER FACILITIES AVAILABLE UPON REQUEST
Iron & Ironing Board – PLEASE DO NOT USE ANY IRONS IN THE GUEST BEDROOMS......particularly not travel irons ! We will, instead, set up facilities on the landing for you.
Guests will be liable for any damage caused by the use of irons, hair tongs/straighteners or other heated appliances.
Extra pillows, duvet, sheets etc (NB. There is a spare sheet in one of the drawers in each room)

ARRIVAL, DEPARTURE & SERVICING OF ROOMS
Each guest over the age of 16 years is required, by law, to “Register” before checking into their room.
Please ask if you require assistance with your bags.
Rooms should be vacated by 10am on the day of departure, so that we may service the room ready for new arrivals.
For guests staying more than one night, we will service your room after 10am

BREAKFAST ~ in the Dining Room on the ground floor.
Full English or Continental Breakfast is served in The Dining Room on the ground floor (turn right at the bottom of the stairs) during the following times:
7.30am to 9.30am Monday to Friday
8.00am to 9.30am Saturday & Sunday
Please complete the Breakfast Order Form, which is on your dressing table, and leave it in the metal basket on the first floor landing by 22.00 (10pm) the evening before.

DINNER ~ in the Dining Room or “The Cottage” Restaurant
Served Tue-Sat Evenings only……
…….we do not serve food on Sunday or Monday evenings.
We offer a choice of traditional & innovative dishes in “The Cottage” Restaurant, using locally sourced produce wherever possible. Most of our dishes are cooked to order so we request that you pre-order your dishes by 2pm on the day you wish to dine.
We do not offer a “Children’s Menu”

A selection of beers, spirits, wines & soft drinks are available with your meal. We would request that drinks are enjoyed in “The Cottage” Restaurant, “Garden Room” or on the patio rather than the bedroom areas. Guests will be liable for the cost of replacement of any damaged caused due to spillages in the bedrooms
The “Garden Room” is available to relax in, should you not wish to remain in your bedroom throughout your stay. (Please note that the room will be “Alarmed ” when we leave the building & at night, so please do not enter if the door through to the “Garden Room” is closed)

SECURITY – for you, other guests & our family
Residents have access to their first floor bedroom via the front entrance & hallway.
“The Cottage” Restaurant and the Garden Room are also available for resident’s use, but will be alarmed at night & at the times when we are out of the building. Both these areas are clearly marked with a wooden plaque on the doors.
All other areas of the house are for our own PRIVATE use only.

Should you need assistance during the day, please use the door bell – it is a large house & we cannot always hear your voice!
In an emergency at night, please press the red button on the “Panic Alarm” box. The “Panic Alarm” Box is situated on the first floor landing to the left of the under-stairs cupboard (just before the staircase that leads down to the ground floor). This will trigger the Security Alarm that sounds throughout the building.

The Security Alarm is set at night and when we leave the building. You will NOT BE ABLE TO USE THE BACK DOOR once the alarm has been set. A warning sign will be clearly visible on the glazed door in the hallway downstairs – instructing you “This area is now alarmed – please use the front door”.
Please note that you will need your front door key (on your room key fob) to leave & return to the building.
We would request that you ensure that the door is securely locked after use.

Cars may be parked at the back of the house, at your own risk. We would prefer that you park in the “Garage” & please ensure that you lock your vehicle & keep all valuables on your person.

IN CASE OF FIRE
On the first floor:
A smoke detector is situated in each of the letting bedrooms & on the first floor landing. A Fire Extinguisher is housed on the first floor landing at the top of the staircase.
Should a fire break out:
~ summons our assistance by pressing the red button on the “Panic Alarm” box which is situated on the first floor landing to the left of the under-stairs cupboard,
~ proceed down the stairs and turn left to leave the building by the Garden Room patio doors
Please congregate on the patio, so that we may check that all guests have safely left the building.
In “The Cottage” Restaurant:
A smoke detector is situated in the restaurant & a Fire Extinguisher is housed to the left hand corner of the bar. In the case of fire, please leave the building through the main restaurant door. Walk up the garden and turn immediately right to congregate on the patio.

SMOKING
For the comfort & safety of all our guests, we operate a strict “No smoking” Policy in all areas of Ternhill Farm House & “The Cottage” Restaurant. Should you wish to smoke, we do provide an ashtray in a shelter behind The Cottage Restaurant. Please ensure that cigarettes/pipes are completely extinguished.

PLACES OF INTEREST & TOURIST INFORMATION
Leaflets on local places of interest are available on the upstairs landing and in the entrance hallway.
The nearest tourist information centre is in Market Drayton, which is approximately 3 miles away.

GUEST QUESTIONNAIRE
We are constantly trying to improve the facilities & level of service that we offer our guests, and find your comments extremely useful. Please complete the “Guest Questionnaire” in your bedroom and either leave it in the metal basket on the first floor landing or post/fax/email it to us a later date….many thanks!

COMPLAINTS
If there is anything that you consider is not to the standard you would expect, please let us know and we will try to rectify the problem.

Finally, if you enjoyed your stay with us, please help us by telling someone else.
In our industry, “word of mouth” is definitely the best form of advertising.

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